Refund policy

At Eleanor’s Dish, we strive to provide you with a seamless shopping experience. Please take a moment to review our Return Policy to understand the terms and conditions associated with your purchase.

All Sales are Final:

We have a strict policy of no returns, exchanges, or cancellations once an order has been placed. Please carefully review your order before completing the purchase.

Name, Shipping, and Billing Changes:

We are unable to accommodate any changes to the name, shipping address, or billing information once an order has been submitted. Please ensure that all details are accurate before finalizing your purchase.

In-Stock Products and Shipping Timeframe:

Our in-stock products typically ship within 2-4 business days (Monday to Friday, excluding holidays). We strive to process and ship your order as quickly as possible.

Damaged/Defective Items:

If you receive a damaged or defective item, please contact us immediately upon receipt. Provide your name, order number, and a description of the issue, and attach a photo of the damaged item to your email. Please note that we cannot process a return for damages if the product has been written in or used.

Please note that we don’t cover refunds due to carrier errors or buyer’s remorse.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us immediately upon receipt. We cannot process exchanges several days past your delivery date.

Digital Products

Please note that digital products are non-refundable due to the nature of the products. This includes;

  • Products on Sale: Products purchased during a promotional sale or at a discounted price are generally not eligible for refunds.
  • Products Marked as Non-Refundable: Some products may be clearly marked as non-refundable at the time of purchase.
  • Downloadable Content: Once downloadable content has been accessed or downloaded, it is usually not eligible for a refund.
  • Customized Products: Any digital product that has been customized or personalized according to your preferences is typically non-refundable.

Order Confirmation

Order Confirmation Email:

Once you submit your order, you will receive an order confirmation email. This email serves as a confirmation that we have received your order.

Shipping Confirmation Email:

When your shipment is in process, you will receive a shipping confirmation email containing tracking information. Please allow up to 24 hours for the tracking information to display correctly online.

If you experience any issues accessing your files or believe you received the wrong product, please contact us and we’ll be happy to help resolve the issue.

By purchasing from this store, you acknowledge and agree to these terms.