Shipping Policy

Standard Shipping:

For U.S. shipments, standard shipping typically takes 5-7 business days from the date the package is received by the postal carrier. Please refer to your tracking number for the most up-to-date information.

Express Shipping:

We offer an express shipping option. Please note that this shipping method operates only on business days and excludes weekends and holidays.

Non-refundable shipping:

Shipping fees are non-refundable under the following circumstances:

Undeliverable shipments
Refused shipments
Order cancellations
Returns/exchanges

When will I get my order?

For digital products: Your items will be available for download immediately after purchase.

For physical products: Our items are made on demand, which means they are crafted specifically for you after you place your order. As a result, there may be a processing time before your order is shipped out.

Usually, it takes 6–21 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location. Currently, we only ship to the USA, Canada, the UK, Germany, and Australia. The shipping times (excluding holidays) are estimated as follows:

● USA: 7–10 business days

● Canada: 9–12 business days

● UK: 6–8 business days

● Germany: 6–9 business days

● Australia: 20–21 business days

Please note that this time frame is an estimate and may vary depending on the item and current order volumes. We strive to process and ship orders as quickly as possible, ensuring the utmost care is taken in creating and packaging your items.

Also, note that each additional item purchased will incur additional shipping costs. Our shipping fees are calculated based on the package’s weight, dimensions, and destination. As you add more items to your cart, the shipping cost will be adjusted accordingly. We strive to provide fair and competitive shipping rates to ensure your items are delivered to you safely and efficiently.

Customs, Duties and Taxes:

Eleanor’s Dish is not responsible for any customs duties, taxes, or fees applied to your order during or after shipping. Any additional charges imposed by customs or postal authorities are the customer’s responsibility.

If you experience any issues accessing your files, please contact us and we’ll be happy to assist you.